Dear Studios and Customers:
On Saturday, October 1st, Kinkbomb.com suffered a significant hardware failure causing the loss of multiple terabytes of content affecting many studios.
The failure not only affected live content, but the backup standards that were in place to protect against lost data.
Since then, Kinkbomb has been working around the clock to recover this material, at great cost and investment. While the recovery was initially estimated to take two to three days, it has now surpassed a week, and we do not see this issue being resolved until this weekend at the earliest.
In the meantime, Kinkbomb is taking other steps to attempt to best protect studios and customers:
– New content, added since October 1st, is not affected by this issue.
– Unavailable content is flagged at checkout, “The clip is currently unavailable. Please check back later.”
– Customers who have purchased non-existing content are offered an extension to download content or may request a refund. Sales figures may be negatively affected once refunds are calculated. A full list of refunds will be made available to studios.
– Additional backup standards are being setup and maintained to prevent similar circumstances in the future.
Regrettably, this technical problem has caused inconvenience and lost volume to many studios and a negative experience for several customers. Some studios have temporarily lost all their content, while others were completely unaffected.
We really appreciate your patience as we get everything resolved and we want to show it! In November, Kinkbomb.com will provide a special “make-good” program, designed in an attempt to mitigate October losses and propel studios towards the upcoming holiday season. Details of that program are still being finalized, but all studios will be able to participate.
Kinkbomb.com apologizes for this significant inconvenience and is ready and able to answer any questions you might have.