We know what you are thinking.
“Kinkbomb has blown it again! What the hell is wrong with those guys?”
We understand your frustration because it is very frustrating for us too. Our goal has always been to provide our studio partners with a solid, reliable and easy to use interface so that you can focus on selling. When things go wrong, you get pissed – justifiably so.
So here is our current update-
We are doing some tweaks to the website but it is stable now.
Restoration of all previews:
We have finished restoring all previews for existing clips.
Capability to upload files, make new clips and edit existing clips:
We have had to make some adjustments to the uploading system and we are now testing it. We expect to have this capability back online in soon, probably early tomorrow.
Status of missing files:
We are in file recovery mode and have scripts running 24 /7. While this is a tedious process, we are fulfilling orders simultaneously. We have cloud back ups of files and transferring from the cloud is moving as fast as possible. We will be making daily updates on this process.
We appreciate your patience.
Once we have our new enterprise level storage and delivery system in place hardware issues such as this will be a thing of the past.
We know that your business is important to you and we will work to get past this challenge as soon as possible. We also know that our studio partners are the reason we are in business. Without you, we don’t exist.
Additionally, we will make it up to you for our mistakes that have affected your business.
If you have questions, please email Troy at firstname.lastname@example.org