Dear Studio Partners,
As previously stated, we had a server outage Saturday night, January 26th.
We experienced a hardware collapse of our master storage unit, the central gateway to your data.
In order to protect the integrity of the data, we are currently in a READ ONLY mode. This allows us to sell clips for you to customers, but prevents you from having access to your files. THIS IS ONLY TEMPORARY. Once we have the new platform in place, you will have complete access to upload and edit again.
Please note, we are currently migrating a substantial amount of data and it will take time to move it all. We are working 24/7 to perform this task. Imagine filling a swimming pool with a garden hose. The job gets done but takes time. We ask for your patience.
Please bear with us through this process. We also have a major hardware upgrade in February that will address this issue and prevent other like-issues from occurring in the future. This involves a huge additional investment and is a testament to the business success we have shared with you. Our growth and success is because of our studio partners – We never forget that.
We will keep you updated as we work through this solution, but at this time we ask that you give us a few days to work to normalize the site again.
Once again, thank you for being a part of Kinkbomb.